Privacy Policy
At Vi Scrubs, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, make a purchase, create an account, or interact with our services.
By accessing or using our website and services, you agree to the practices outlined in this Privacy Policy.
Information We Collect
Depending on how you interact with us, we may collect the following types of personal information:
- Contact details such as your name, email address, phone number, billing address, and shipping address.
- Payment and transaction information, including payment method details, purchase history, and order confirmations.
- Account information such as usernames, passwords, saved preferences, and settings.
- Shopping activity including products viewed, added to cart, purchased, exchanged, or returned.
- Communications you send to us through customer support, email, or social media.
- Device and technical information, such as IP address, browser type, device identifiers, and network information.
- Website usage information, including pages visited, interactions, and browsing behaviour.
How We Collect Information
We collect information in several ways, including:
- Directly from you when you place an order, create an account, contact us, or subscribe to updates.
- Automatically through cookies and similar technologies when you browse our website.
- From trusted service providers who help us operate our business and services.
- From advertising, analytics, and marketing partners.
How We Use Your Information
We use your information to:
Provide and Improve Our Services
This includes processing orders, managing accounts, arranging shipping, handling returns or exchanges, and improving your shopping experience.
Personalise Your Experience
We may recommend products or content based on your browsing and purchase history.
Marketing and Promotions
We may send you updates, promotions, product launches, and marketing communications by email or other channels. You can unsubscribe at any time.
Security and Fraud Prevention
We use information to protect our website, customers, and business from fraud, unauthorised activity, and security threats.
Customer Support
We use your information to respond to enquiries, resolve issues, and provide assistance.
Legal and Compliance Purposes
We may use or disclose information where required by law or to protect our legal rights.
Sharing Your Information
We may share your personal information with trusted third parties where necessary to operate our business, including:
- Shopify and related eCommerce service providers
- Payment processors
- Shipping and fulfilment providers
- IT, analytics, and cloud storage providers
- Marketing and advertising partners
We may also share information:
- When required by law
- To protect our rights, customers, or services
- As part of a business transaction, such as a merger or acquisition
- Where you have given consent
Shopify
Our store is hosted by Shopify, which provides the eCommerce platform that powers our website and services.
Shopify may collect and process personal information in order to operate and improve the platform. Information may be stored or processed outside your country of residence.
To learn more about how Shopify handles personal information, please visit the Shopify Privacy Policy.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality, analyse traffic, remember preferences, and support advertising activities.
You can manage or disable cookies through your browser settings, although some website features may not function correctly if cookies are disabled.
Third-Party Links
Our website may contain links to external websites or social media platforms. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their policies separately.
Children’s Privacy
Our services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16.
Data Security and Retention
We take reasonable steps to protect your information; however, no online transmission or storage method can be guaranteed to be completely secure.
We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on your location and applicable privacy laws, you may have rights including:
- Accessing the personal information we hold about you
- Requesting correction of inaccurate information
- Requesting the deletion of your information
- Requesting a copy of your data
- Opting out of marketing communications
To exercise any of these rights, please contact us using the details below.
International Data Transfers
Your personal information may be transferred to and processed in countries outside your country of residence, including by our service providers and partners.
Where required, we take reasonable steps to ensure appropriate safeguards are in place for international data transfers.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. Any updates will be posted on this page along with the revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please click here to fill out our contact form or email us at admin@viscrubs.com.
Vi Scrubs is a doctor-founded brand based in Australia, and we personally read every message we receive.